Vacancy | ICT Engineer

About the role...

As an ICT Engineer, you’re the first point of contact for colleagues who need help with their laptop, account, software, or connection issues. You handle 1st and 2nd line support tickets daily, making sure problems are solved quickly and properly. Keeping an eye on our SLA’s is key you make sure no ticket slips past its deadline.

You’ll be working closely with colleagues from other countries, so you'll regularly communicate in English and collaborate across different regions. You’ll also join monthly or quarterly meetings with suppliers to review their performance and explore improvements together.

You’ll be joining a warm and supportive team, where people genuinely care about each other, many of your future colleagues see one another almost like family. There’s also plenty of room to grow whether you want to learn new skills, explore different technologies, or take on more responsibility, we’ll support your personal development every step of the way.

Key responsibilities

• Provide 1st and 2nd line ICT support to colleagues across the organization, both remotely and on-site;
• Monitor incoming tickets and ensure they are resolved within agreed SLA timeframes;
• Setup and manage workplace devices (e.g. laptops, MacBooks, Smartphones) and user accounts (Microsoft 365, Windows);
• Participate in monthly or quarterly supplier meetings to review performance and discuss improvements;
• Identify recurring issues and contribute to long-term solutions and process improvements;
• Performs periodic maintenance on servers, SaaS environments, and systems;
• Document technical procedures and solutions in a clear and accessible way;
• Keep an eye on stock levels of ICT equipment and accessories; signal when items run low and place orders with suppliers as needed;

What we're looking for in you:

• At least 2–5 years of hands-on experience providing 1st and 2nd line ICT support;
• Strong troubleshooting skills, with a hands-on approach to solving technical issues;
• Solid knowledge of Microsoft Windows 11, Microsoft Windows Server 2016, 2019 and 2022, Microsoft 365 admin centers, Microsoft Autopilot and Intune, Teams and basic networking (e.g. DNS, RADIUS, NPS, DHCP, WiFi, LAN and VPN). It’s a plus if you’re familiar with Linux OS;
• Communication fluent in Dutch and English, both spoken and written this is a must due to international collaboration. Speaking Flemish and/or French is a plus, but not required;
• Relevant certifications (e.g., ITIL foundation, Microsoft (MS900, AZ900, SC900, AI900, PL900 etc.), network certifications like CCNA/CCNP are a plus.
• Able to manage priorities effectively and keep track on your tickets and SLA deadlines;
• Proactive and accurate when managing stock levels and ordering ICT Equipment;
• You have experience with Powershell (run and write commands) and automation in combination with various Microsoft tools within the M365 ecosystem;
• You have a passion for technology, IT and the latest techniques and enjoy sharing this with your colleagues;
• You are willing to travel periodically to other offices in other countries;
• You can work well independently and, in a team and you can keep an overview of all your tasks;

What do we offer?

• A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training);
• A competitive salary, including an company car with fuel/charging card
• A paid lunch €7,00 per day in the office restaurant;
• Choice of different types of laptops and MacBooks and Telephone;
• Enjoy flexible working hours and the option to work remotely. We believe in leading by example in the digital age.
• Collaborate with a dedicated team of professionals and supporting, empowering our internal users;
• A friendly atmosphere with regular fun teambuilding activities or company events.

Scan the QR-code and chat with me on your mobile WhatsApp

Yvonne de Ruiter
HR-Manager

06 392 868 77

About Dstny:

At Dstny, we're more than just a tech company. We're the architects of tomorrow's communication landscape. For over 15 years, we've been revolutionizing cloud telephony and Unified Communications as a Service (UCaaS), solidifying our reputation as an industry leader and one of the fastest-growing companies in our field.

In addition to Business communications, we also deliver Secured Connectivity solutions. Together, they create the perfect mix to help organizations thrive in an ever-changing digital world.

Acquisition in response to this position is not appreciated.